Boots will urge YouTube to take down a leaked internal training video designed to show a worst-case pharmacy after hundreds viewed the clip online.
The video, which shows a pharmacist struggling to cope at a disorganised Boots store as she is ignored by staff and overworked by a manager, has been viewed more than 1,000 times since it was posted.
Boots said the film was not an accurate reflection of their pharmacies. The clip was only the first part of an internal training video and had been deliberately designed to demonstrate an inefficient dispensary, a Boots spokeswoman said.
“Naturally the video is not meant to be viewed out of context and, as such, we will be contacting YouTube to see if the video can be removed,” the spokeswoman added.
“We are saddened to learn one of our existing or former colleagues has chosen to post this content out of context on YouTube, in what we consider to be a breach of our confidentiality and social networking policies.”
The other two parts of the leaked training video demonstrate good work practices and real life examples of Boots stores.
2 comments:
The last time I did an emergency locum for Boots I arrived to a similar situation, disorganised dispensary, piles of scripts from the previous day to be done or checked and no dispensing technician. Never again. So much for a training video.
How about the rubbish Boots sell? Following on from the recent 1023 campaign, here's an attempt to stop Boots selling homeopathic remedies
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